RTS offers four tools to help you plan:
Install the RTS Transit app on your phone and select the best way to get from point A to point B with RTS Connect. In addition to paying your fare, use the Transit app to:
- Plan your route and review mobility options, including bike shares.
- Track real-time arrival and departure information in the app or text your bus stop ID number to 20105 for the information.
- Get step-by-step directions to your destination.
- Find the nearest bus stop and departure times.
RTS On Demand App
Install the RTS On Demand app on your phone to plan trips on RTS On Demand and RTS Connect. RTS On Demand can take you anywhere within one of their seven On Demand Zones. Use RTS On Demand for curb-to-curb service, or meet RTS Connect service and other transportation options at a Connection Hub or bus stop.
RTS Trip Planner
Use the Trip Planner on myRTS.com or in the RTS Transit Center and follow the interactive screen prompts to display your travel options.
RTS Customer Service
Contact a Customer Service Representative at 585-288-1700 or visit an RTS Transit Center information desk.
At the RTS Transit Center?
The Stop ID for the Transit Center is 6000. If you are looking for a specific route, then text 6000, a space, and the route number. For example: Route 38 East Main – 6000 38. This will give you the next three arrival times for Route 38.
Visit RTS online to find maps bus schedules with easy-to-read timetables.
Fare Free Rides With U-Pass
Eligible employees can ride RTS fare free with our U-Pass program (fixed routes only; excludes RTS On Demand). Employees are eligible if they work at an approved location where a permit is required to park a vehicle and choose to forego an annual permit.